design house: jo malone
Shipping cost is based on weight. Just add products to your cart and use the Shipping Calculator to see the shipping price.
We want you to be 100% satisfied with your purchase. Items can be returned or exchanged within 30 days of delivery.
Discover more in our FAQ
How can I track my order?
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your package's progress on the carrier's website (e.g., USPS, UPS, FedEx).
Do you ship internationally?
Currently, we only ship within the United States. We do not offer international shipping at this time.
What happens if my package is lost or damaged?
While rare, packages can sometimes be lost or damaged in transit. If your package is lost, please contact the carrier first using your tracking number. If they are unable to locate your package, please contact us, and we will assist you. If your package arrives damaged, please take photos of the damage and contact us immediately. We will work with you to resolve the issue, which may include a replacement or refund. We insure all packages.