Last Updated: 11/5/2024
At Sunlit Scent, your satisfaction is our priority. We understand that sometimes a fragrance might not be exactly what you expected. This Refund Policy outlines our return and refund process.
1. Return Eligibility
- Timeframe: We accept returns of fragrance products within 30 days of the original purchase date.
- Condition: To be eligible for a return, items must be in new or gently used condition. This means the product should not be significantly used or damaged. We reserve the right to refuse a return if the item does not meet this condition.
- Original Packaging: All returned items must include the original packaging and packing slip. This helps us process your return efficiently.
- Non-returnable item: Gift cards are non-returnable.
2. How to Initiate a Return
- Contact Us: To initiate a return, please contact our customer service team at support@SunlitScent.com within 30 days of your purchase. Please include your order number, the name of the item(s) you wish to return, and the reason for the return.
- Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return your item(s). Do not ship any items back without an RMA number.
- Package Your Return: Carefully package the item(s) in their original packaging, including the packing slip and the RMA number clearly written on the outside of the package.
- Ship Your Return: Ship the package to the address provided with your RMA instructions. We recommend using a trackable shipping method and insuring your package, as we are not responsible for lost or damaged returns in transit. You are responsible for the return shipping costs.
3. Refund Process
- Inspection: Once we receive your returned item(s), we will inspect them to ensure they meet our return eligibility criteria.
- Refund Approval: If your return is approved, we will process a refund to your original method of payment.
- Refund Amount: The refund amount will be for the purchase price of the returned item(s), minus the original shipping charges. Original shipping costs are non-refundable.
- Processing Time: Please allow 5 to 10 business days. business days for your return to be processed and the refund to be credited to your account. The exact timing may vary depending on your bank or credit card issuer.
- Refused/Undeliverable package: If the order gets refused by the recipient or the delivery address provided is incorrect, the original shipping fees will be deducted from the refund.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at support@SunlitScent.com with photos of the damage or the incorrect product. We will provide instructions on how to return the item, and we will cover the return shipping costs in these cases. We will offer you the choice of a replacement (if available) or a full refund, including the original shipping charges.
5. Exchanges
We currently do not offer direct exchanges. If you would like a different item, please follow the return process for the original item and place a new order for the desired item.
6. Non-Returnable Items Gift cards are non-returnable.
7. Changes to this Refund Policy
We may update this Refund Policy from time to time. We will post any changes on our website with a revised "Last Updated" date.
8. Contact Us
If you have any questions about our Refund Policy, please contact us at:
Sunlit Scent LLC
400 Hillsboro Technology Drive Deerfield Beach, FL 33441
Email: support@SunlitScent.com
Phone: +1 050 785 1866
