Last Updated: 10/15/2024
At Sunlit Scent, we're committed to delivering your fragrance treasures quickly and safely. This Shipping Policy outlines our shipping practices, costs, and delivery times.
1. Shipping Locations
We currently ship only within the United States. We do not offer international shipping at this time. We ship to all 50 states, including Alaska and Hawaii, as well as P.O. Boxes and APO/FPO/DPO addresses (subject to product restrictions – see Section 4).
2. Shipping Methods and Costs
We offer the following shipping options:
-
Standard Shipping:
- Cost: $6.99 for orders under $99.99.
- Free Shipping: On orders of $99.99 or more (before taxes and after any discounts are applied).
- Estimated Delivery Time: 3-7 business days (This is an estimated timeframe and may vary depending on destination, carrier delays, and other factors outside of our control. Alaska and Hawaii may experience longer delivery times).
We use reputable carriers such as USPS, UPS, and FedEx. The specific carrier used for your order may vary depending on the size, weight, and destination of your package.
3. Order Processing Time
- Orders are typically processed and shipped within 1-2 business days of order placement (excluding weekends and holidays).
- You will receive a shipping confirmation email with a tracking number once your order has shipped.
4. Shipping Restrictions
- Hazardous Materials: Due to air safety regulations, certain items, such as perfumes containing alcohol, are considered hazardous materials. These items can only be shipped via ground transportation within the contiguous United States (lower 48 states).
- Restrictions for Alaska, Hawaii, P.O. Boxes, and APO/FPO/DPO Addresses: We can ship to these locations, but only items that are not considered hazardous materials. Hazardous materials (like most perfumes) cannot be shipped to these destinations. This will be clearly indicated on the product page for any restricted items.
5. Tracking Your Order
Once your order has shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to track your package's progress on the carrier's website.
6. Delivery Issues
- Lost or Stolen Packages: While rare, packages can sometimes be lost or stolen in transit. If your package is lost, please contact the carrier directly using your tracking number to initiate a trace. If the carrier is unable to locate your package, please contact us at support@SunlitScent.com, and we will assist you. We insure all packages.
- Damaged Packages: If your package arrives damaged, please take photos of the damage (both the packaging and the product) and contact us immediately at support@SunlitScent.com. We will work with you to resolve the issue, which may include a replacement or refund.
- Incorrect Address: Please ensure that your shipping address is correct at checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If a package is returned to us due to an incorrect address, we will contact you to arrange reshipment (additional shipping charges may apply).
- Refused package: If the package is refused by the recipient, a refund will be made, with a deduction of the original shipping fee.
7. Changes to this Shipping Policy
We may update this Shipping Policy from time to time. We will post any changes on our website with a revised "Last Updated" date.
8. Contact Us
If you have any questions about our Shipping Policy, please contact us at:
Sunlit Scent LLC
400 Hillsboro Technology Drive Deerfield Beach, FL 33441
Email: support@SunlitScent.com
Phone: +1 050 785 1866
